Service commitment

The purpose of quality

The quality of life, the user is God, to provide satisfactory products and services for users.

Quality target

1) factory products 100% pass rate

2) customer service service satisfaction rate of 100%

1, pre-sale service

Send for the user to introduce domestic and international industry standards, introduces the characteristics and situation of my company's products, for the user to choose high-grade products and provide decision making material.

Through the sample, product performance, technical scheme, send specialized technical personnel and business personnel to carry out technical exchanges and business. Can organize your company personnel to visit our factory. In the whole process to provide timely performance before and after the bidding, characteristics, product design drawings and various parameters, actively cooperate with the good choice of your company with products factory. Even due to a variety of other factors, there is no choice of our products, we are willing to this project for your company to provide technical advice, so that your purchasing to advanced technology, reasonable prices, reliable performance of the products.

2, the sale of services

My company in technical design, optimization design, excellence, in close contact with the Design Institute, your company, to ensure the smooth development of design work, and actively listen to the requirements of field operation personnel, improve the design. If the design institute by the change request and use of units by the new requirements, our factory fully meet the requirements, and try to, and the coordination of good relations of cooperation.

Choose the best matching pieces of domestic manufacturers, not only to meet the performance requirements, but also to facilitate future maintenance, spare parts supply.

In the manufacturing process, we fully cooperate with the arrangement drawings review, product inspection, inspection and acceptance of the various stages of the work, make all work products before shipment, everything in good order and well arranged to carry out.

3, customer service service

The implementation of product warranty, the warranty period of 1 years from the date of delivery. Products sent to the user, our factory will send special joint unpacking inventory, product quality problems, within 1 hour after receiving the user notification reply, within 12 hours rushed to the service for the user.

During installation and commissioning equipment, our factory sent senior engineers on-site work experience at the scene free guide installation, ensure the products in the use of the unit normal operation smoothly.

Free training crane crane drivers and maintenance personnel, and to establish contact with the maintenance personnel in maintenance, use, long-term technical support.

Provide vulnerable parts drawings, supporting parts manufacturers details. Ensure that users wearing parts, supporting parts manufacturing, procurement.

Supply spare parts timely service to ensure customer satisfaction.

Reflect user needs in a timely manner.

Competitive prices and prompt delivery.

Strict quality control and inspection.

New spare parts design process.

Appropriate packaging and labeling to prevent the omission of damage, reduce downtime.

Anyway, we not only provide to the user is the product entity and pay more attention to is the high quality service, wish our creative, value-added services, in the same industry to establish a good image and leave a deep impression to customers.

Shandong Tai Long Lifting Machinery Co., Ltd.